Frequently Asked Questions

Here are some information and answers for frequently asked questions!

Processing times

How long does it take to ship my item?

Each item is different, but the general rule is that it takes 3-10 business days for a hoop to be ready.
After that, shipping times vary according to the shipping method chose at the time of checkout.

How will I know the specific processing time of a certain hoop?

I do my best to provide this information on each individual item, if not then again the general rule is 3-10 business days.

Can you tell me an exact date the hoop will be shipped?

Sure, you can reply to the order confirmation email and I'll be more than happy to provide this information.

Shipping

When will my order ship?

The order ships after 3-10 business days depending on the processing times.

How long does it take to receive my order?

You'll receive your order by adding the processing time days + Shipping days

Where do you ship to?

Shipping is currently limited to Canada and the US.
Digital goods are open for worldwide purchase.

The products offered

Who makes these products?

All the products are 100% handmade by me, Lamis.

What are the materials used?

All the materials are high quality, ranging from bamboo hoops, flexi hoops, plastic hoops, cotton fabrics, and DMC cotton threads.

What are Digital patterns?

Digital patterns are the embroidery patterns used to create a physical embroidery hoop, if you are learning or just like a design you want to create, then these digital patterns are your go to. They include instructions and drawings.

Have other questions?
Contact us!

  • info@catchingyourdream.ca